GENERAL CONDITIONS OF SALE

UC BEHAVIORAL HEALTH & SOCIAL SERVICES

1. GENERAL INFORMATION

The ownership of this website UC BEHAVIORAL HEALTH & SOCIAL SERVICES , (hereinafter Website) is held by: , and whose contact details are:

Address: 2328 Hancock Bridge Pkwy, 108, Cape Coral, FL 33990

Contact phone number: 786 803 8466

Contact email: adm@ucbhsocialservices.com

This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website ( UC BEHAVIORAL HEALTH & SOCIAL SERVICES ) and the purchase or acquisition of products and/or services therein (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that https://ucbehavioralhealth.com develops through the Website includes:

Certified Mental Health Technician (CBHT): In-person workshops, Webinars, Pre-recorded sessions, Hybrid programs

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy and the privacy and data protection policy of https://ucbehavioralhealth.com . By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the above, so if you do not agree with all of it, you should not use this Website.

Likewise, you are informed that these conditions may be modified. The User is responsible for consulting them each time he/she accesses, browses and/or uses the Website, since those in force at the time when the acquisition of products and/or services is requested will be applicable.

For any questions the User may have regarding the Conditions, he/she may contact the owner using the contact details provided above or, where appropriate, using the contact form.

2. THE USER

Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment navigation on the Website begins, all the Conditions established herein are accepted, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:

• Use this Website only to make legally valid inquiries and purchases or acquisitions.
• Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.
• Provide true and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.

The User may formalize, at his/her discretion, with https://ucbehavioralhealth.com the contract of sale of the desired products and/or services in any of the languages ​​in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users may purchase on the Website by the established means and methods. They must follow the online purchasing and/or acquisition procedure of UC BEHAVIORAL HEALTH & SOCIAL SERVICES , during which various products and/or services may be selected and added to the cart, basket or final purchase space and, finally, click on: ” Buy “

Likewise, the User must complete and/or check the information requested at each step, although, during the purchasing process, before making the payment, the purchase details can be modified.

The User will then receive an email confirming that https://ucbehavioralhealth.com has received their order or request for purchase and/or provision of the service, i.e. the order confirmation. If applicable, they will also be informed by email when their purchase is being shipped. If applicable, this information may also be made available to the User through their personal connection space on the Website.

Once the purchase procedure has been completed, the User agrees that the Website will generate an electronic invoice that will be sent to the User via email and, where appropriate, through his/her personal connection space to the Website . Likewise, the User may, if he/she so wishes, obtain a copy of his/her invoice in paper form, by requesting it from https://ucbehavioralhealth.com using the contact spaces on the Website or through the contact information provided above.

The User acknowledges that he/she is aware, at the time of purchase, of certain specific conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where applicable, image of it on its page of the Website, indicating, by way of example, but not exhaustively, and depending on each case: name, price, components, weight, quantity, colour, details of the products, or characteristics, the way in which they will be carried out and/or the cost of the services; and acknowledges that placing the purchase order or acquisition materialises the full and complete acceptance of the specific conditions of sale applicable to each case.

Communications, purchase orders and payments involved in transactions made on the Website may be archived and kept in the computerized records of https://ucbehavioralhealth.com in order to constitute a means of proof of the transactions, in any case, respecting reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by https://ucbehavioralhealth.com through the Website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/or the provision of the services. If difficulties arise regarding the supply of products or if there are no products in stock, https://ucbehavioralhealth.com undertakes to contact the User and refund any amount that may have been paid as an amount. This will also apply in cases where the provision of a service becomes unfeasible.

5. PRICES AND PAYMENT

The prices displayed on the Website are final, in Euros (€) and include taxes, unless otherwise indicated and applied by legal requirement, especially in relation to VAT.

However, and unless otherwise indicated, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due at the time of managing the shipping procedure by the User, and where the User will consult the available shipping methods and costs and freely choose the one that best suits him.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but any changes will not affect orders or purchases that the User has already made .

The accepted payment methods will be: Credit or debit card, and bank transfer

https://ucbehavioralhealth.com uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.

Credit cards will be subject to verification and authorization by the bank that issued them. If said entity does not authorize the payment, https://ucbehavioralhealth.com will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

Once https://ucbehavioralhealth.com receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the shipping confirmation and/or confirmation of the service provided in the manner and, where applicable, at the established place is sent to the User.

In any case, by clicking on ” Buy ” the User confirms that the payment method used is his/her own .

Purchase or acquisition orders in which the User selects bank transfer as the payment method will be reserved for 5 calendar days from the confirmation of the order in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by https://ucbehavioralhealth.com for the Website. When the system receives the transfer, the order will be prepared and managed for shipping.

Using this payment method, the User must ensure that he/she correctly enters the exact amount of the purchase order, as well as the account number and the transfer reference. In the event of an error, https://ucbehavioralhealth.com will not be able to validate the order, which will be cancelled.

6. DELIVERY

In cases where physical delivery of the contracted goods is required, deliveries will be made within the following territory: Worldwide

Except in cases where there are unforeseen or extraordinary circumstances or, where applicable, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.

If for any reason attributable to https://ucbehavioralhealth.com , the delivery date cannot be met, the User will be contacted to inform him/her of this circumstance and he/she may choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.

If delivery of the order is not possible due to the User’s absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to have it delivered again.

If the User is not going to be at the delivery location during the agreed time slot, he/she must contact https://ucbehavioralhealth.com to arrange delivery on another day.

In the event that 30 days have passed since your order was available for delivery, and it has not been delivered for reasons not attributable to https://ucbehavioralhealth.com , https://ucbehavioralhealth.com will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, except for additional costs resulting from the User’s own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.

However, the User must bear in mind that the transport resulting from the resolution may have an additional cost that may be passed on to the User.

For the purposes of these Conditions, delivery shall be deemed to have taken place or the order to have been delivered at the time when the User or a third party indicated by the User acquires material possession of the products, which shall be accredited by the signature of receipt of the order at the agreed delivery address.

Any risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when https://ucbehavioralhealth.com receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a time later than the full receipt of the amount to be paid by https://ucbehavioralhealth.com .

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.

7. TECHNICAL MEANS TO CORRECT ERRORS

Users are hereby informed that if they detect that an error has occurred when entering the data required to process their purchase request on the Website, they may modify said data by contacting https://ucbehavioralhealth.com through the contact spaces enabled on the Website and, where applicable, through those enabled to contact customer service, and/or by using the contact details provided in the first clause (General information). Likewise, this information may also be corrected by the User through their personal connection space on the Website.

In any case, the User, before clicking on ” Buy “, has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.

Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to gather more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

8. RETURNS

In cases where the User purchases products on or through the owner’s Website, he or she has a series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the Website https://ucbehavioralhealth.com or, in the event that the goods that make up your order are delivered separately, 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, 14 calendar days after the day on which the contract is concluded.

To exercise this right of withdrawal, the User must notify their decision to https://ucbehavioralhealth.com . They may do so, where appropriate, through the contact spaces enabled on the Website.

The User, regardless of the means chosen to communicate his decision, must clearly and unequivocally express his intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form model that https://ucbehavioralhealth.com makes available to him as an annex to these Conditions, however, its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding period expires.

In the event of withdrawal, https://ucbehavioralhealth.com will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which https://ucbehavioralhealth.com is informed of the User’s decision to withdraw.

https://ucbehavioralhealth.com will refund the User using the same payment method that the User used to make the initial purchase transaction. This refund will not generate any additional costs for the User. However, https://ucbehavioralhealth.com may retain said refund until it has received the purchased products or items, or until the User presents proof of the return of the same, depending on which condition is met first.

The User may return or send the products to https://ucbehavioralhealth.com at:

And you must do so without any undue delay and, in any case, no later than within 14 calendar days from the date on which https://ucbehavioralhealth.com was informed of the decision to withdraw.

The User acknowledges that he/she must bear the direct cost of returning the goods (transport, delivery), if any. In addition, he/she will be responsible for any decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as stated in Article 103 of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalized products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery.

In this same sense is governed by the provision of a service that the user could hire on this website, as this same law states that the right of withdrawal will not assist users when the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by https://ucbehavioralhealth.com, he will have lost his right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening of the same, products that are not in the same condition in which they were delivered or have suffered any damage after delivery.

Likewise, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice.

In the following link you can download the Model of withdrawal form:

Return of defective products or error in shipment.

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to the contract or purchase order, and therefore should contact https://ucbehavioralhealth.com immediately and let you know the existing disagreement (defect / error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether the refund or, if applicable, the replacement of the product is appropriate.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an e-mail confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned because of a defect, when it actually exists, will be refunded in full, including delivery charges and costs incurred by the User to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at any time for the User, as a consumer and user, will always apply.

Garantías

The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the terms legally established for each type of product, responding https://ucbehavioralhealth.com, therefore, for the lack of conformity of the same that is manifested within two years from the delivery of the product.

In this sense, it is understood that the products are in conformity with the contract provided that: they conform to the description made by https://ucbehavioralhealth.com and possess the qualities presented therein; they are suitable for the uses to which products of the same type are normally intended; and they present the usual quality and performance of a product of the same type and that they are fundamentally expected of the same. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipment. However, some of the products that are marketed on the Website, could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and therefore will be part of the individual appearance of the product, and will not be a defect.

On the other hand, it could be the case that the User acquires on the Website a product of a brand or manufactured by a third party. In this case, and considering the User that it is a defective product, the User also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise its legal warranty rights directly against them during the two years following the delivery of such products. In order to do so, the User must have kept all the information regarding the warranty of the products.

9. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, https://ucbehavioralhealth.com accepts no liability for the following losses, irrespective of their origin:

any losses which are not attributable to any breach by you;

business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of

any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale and purchase of the products was made between the parties.

Likewise, https://ucbehavioralhealth.com also limits its liability as to the following cases:

• https://ucbehavioralhealth.com applies all measures concerning to provide a faithful visualization of the product on the Web Site, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser used or others of this nature.
• https://ucbehavioralhealth.com will act with the maximum diligence in order to make available to the company in charge of the transport of the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially for reasons such as strikes, road delays, and in general any other sector-specific, resulting in delays, loss or theft of the product.
• Technical failures that for fortuitous or other causes, prevent a normal operation of the service through the Internet. Lack of availability of the Web Site for maintenance or other reasons, which prevents the availability of the service. https://ucbehavioralhealth.com puts all the means at its disposal in order to carry out the process of purchase, payment and shipping / delivery of products, however disclaims liability for causes that are not attributable to him, fortuitous event or force majeure.
• https://ucbehavioralhealth.com shall not be held responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time, https://ucbehavioralhealth.com will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.
• In general, https://ucbehavioralhealth.com shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond its reasonable control, i.e. due to force majeure, and this may include, by way of example but not exhaustive:
• Strikes, lockouts or other industrial action.
• Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Inability to use trains, ships, airplanes, motor transport or other means of transportation, public or private.
• Impossibility of using public or private telecommunications systems.
• Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Thus, the obligations will be suspended for the period during which the force majeure continues, and https://ucbehavioralhealth.com will have an extension of time to fulfill them for a period of time equal to the duration of the force majeure. https://ucbehavioralhealth.com will use all reasonable means to find a solution that will allow it to fulfill its obligations despite the force majeure.

10. WRITTEN COMMUNICATIONS AND NOTICES

By using this Web Site, the User agrees that most communications with https://ucbehavioralhealth.com will be electronic (e-mail or notices posted on the Web Site).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications that https://ucbehavioralhealth.com sends electronically comply with the legal requirements of being in writing. This condition shall not affect the rights recognized by law to the User.

The User may send notifications and/or communicate with https://ucbehavioralhealth.com through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, https://ucbehavioralhealth.com may contact and/or notify the User by e-mail or at the postal address provided.

11. WAIVER

No waiver by https://ucbehavioralhealth.com of any specific legal right or remedy or failure by https://ucbehavioralhealth.com to require strict performance by the User of any of its obligations shall constitute or waive any other right or remedy arising under any contract or the Terms, or relieve the User from any of its obligations.

No waiver by https://ucbehavioralhealth.com of any of these Terms or of any rights or remedies under any contract shall be effective unless it is expressly stated to be a waiver and is made and communicated to the User in writing.

12. NULLITY

If any of the present Conditions were declared null and void by a final decision issued by a competent authority, the rest of the clauses will remain in force, without being affected by such declaration of nullity.

13. ENTIRE AGREEMENT

These Terms and Conditions and any document expressly referred to herein constitute the entire agreement between the User and https://ucbehavioralhealth.com in relation to the subject matter of the sale and purchase and supersede any prior agreements, understandings or promises made orally or in writing by the same parties.

The User and https://ucbehavioralhealth.com acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

14. DATA PROTECTION

The information or personal data that the User provides to https://ucbehavioralhealth.com in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided are truthful.

15. APPLICABLE LAW AND JURISDICTION

The access, navigation and/or use of this Web Site and the contracts for the purchase of products through the same shall be governed by Spanish law.

Any controversy, problem or disagreement arising out of or related to the access, browsing and/or use of the Website, or the interpretation and execution of these Conditions, or the sales contracts between https://ucbehavioralhealth.com and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User can send to https://ucbehavioralhealth.com their complaints, claims or any other comment they wish to make through the contact details provided at the beginning of these Conditions (General Information).

In addition, https://ucbehavioralhealth.com has official complaint forms available to consumers and users, and that they can request https://ucbehavioralhealth.com at any time, using the contact details provided at the beginning of these Conditions (General Information).

Also, if a dispute arises from the conclusion of this purchase contract between https://ucbehavioralhealth.com and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.

This General Terms and Conditions of Purchase document has been created using the online general terms and conditions of purchase template generator on 17/07/2025.